Delivery

We will ship your order for delivery on the next business days on orders placed by 12 pm Monday to Friday. Your order will usually arrive within 2-3 days via DPD. As soon as we have handed over your order to DPD, you will receive a shipping confirmation by e-mail. You can find information about shipping on the DPD website. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. We do not ship on, Sunday or Local/Public Holidays.

Shipping Rates and Destinations

We only ship to destinations within the United Kingdom.

Risk of Loss

All items purchased are made pursuant to a shipment contract with DPD. This means that the risk of loss and title for such items pass to you upon our delivery of your order to DPD. If you do not receive your order within 20 working days from the date of despatch, please contact us. We would request that you contact as soon as possible and within 45 days of placing your order. If you contact us outside of this time frame, we are unable to track your order or provide any reimbursement.

Authentication code

All deliveries are secured using a scratch off Authentication code. If the Authentication code has been scratched off, we cannot accept a return of the goods and must assume that the goods have tampered with.

Returns

Due to the nature of the products being medical devices and sterile cosmetics, we cannot accept returns. If you have received a defective item, with the exception of a scratched off Authentication code, please email us within 48 hours of delivery and attach pictures of the damaged item so that the damage can be checked. Please do not dispose of the item until you have heard back from us. No complaint can be considered unless clear proof can be given that the product(s) are faulty or damaged. Please note that our standard insurance for packages will only cover up to £50 and that you have the option at checkout to acquire further insurance.

Cancellations

We endeavour to provide the best Customer Service possible and to dispatch your order within 24 hours of it being placed. Once your item has been dispatched, you will receive an email to the e-mail address you placed your order with. However, this also means that if your order has already been dispatched, we are unable to amend or cancel the order.

Cancellations

We endeavour to provide the best Customer Service possible and to dispatch your order within 24 hours of it being placed. Once your item has been dispatched, you will receive an email to the e-mail address you placed your order with. However, this also means that if your order has already been dispatched, we are unable to amend or cancel the order. If you have placed an order in error or made a mistake on an order, you need to contact our Customer Services team as soon as possible within one hour of the order being placed to let us know to amend or cancel the order before it is dispatched. If your order has already been dispatched, we are unable to amend or cancel the order.

Delays

Revitacare UK will try to ensure that products are completed and delivered within the estimated lead time advised at time of purchase. However, delays do occasionally arise due to production or shipping issues, out of our control. If a delay occurs, Revitacare UK will communicate to You, the customer as soon as the new estimated delivery date is confirmed, however, this does not mean you have the right to cancel such an order if it is beyond the estimated time frame.

Refunds

Refunds will be processed within 14 days. Where exchange rates of currency are involved, the Refund will be made in GBP at the current exchange rate, if applicable. Revitacare UK does not accept responsibility for any loss or gain caused by changes in the exchange rate between the time of Ordering and the time of issuing the Refund.

Late or missing refunds

If you haven’t received a refund within 14 days of us notifying you about your refund being issued, please, check your bank account again and contact your bank or credit card company. If you’ve done all of this and you still have not received your refund yet, please contact us.

Address Changes

We are unable to change or update a shipping address once an order has been shipped. Please be sure to check your shipping details prior to submitting your order and to send us an email before your order is shipped if you need to change your address.

Delays

We will use all reasonable endeavours to ensure these above-mentioned times are met. However, we cannot guarantee or be held responsible for despatched parcels delayed by third parties, for example due to poor weather conditions.

Orders Returned to Us

If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we cannot refund any shipping costs.